Only work with clients you love. Charge premium prices. Have wide reaching influence and recognition. Question is… can a logo and color palette really do ALL that for your business??
The answer is …
NO! It can’t! But your brand can do all that for you. If you’re guilty of thinking your brand is just your logo and colors, you would certainly not be the first. It’s a notoriously murky subject and even the savviest business people I know find it hard to put their finger on it.
Here’s what a brand actually is
The way I like to explain it is that your brand is the way that people perceive and experience your business.
You don’t even own your own brand, technically. A brand solely exists in the heads of other people.
While a brand seems like it’s only for big corporations, that’s not true at all. Since a brand is basically just the opinion of others, every business, solopreneur, and freelancer has a brand whether they’ve put thought into it or not.
So if you’ve never put much thought into it, you may be stuck in a position where people are thinking things about you and your business that you don’t want them to think.
And if you’re struggling with clients who you don’t really like, they’re not respecting your expertise, and arguing with your prices, that’s exactly what’s going on.
The process of branding is purposefully crafting that perception in your favor to meet your business goals.
You want people to be drawn to your business like you’re drawn to your best friend
All of this is easiest to understand if you think about how we perceive and experience people.
Think about someone you know, and then think about all the little things about them that make them who they are, and therefore different than everyone else.
Sure, it’s what they look like and how they dress but that’s such a small part of it – it’s also their personality, how they speak, the words they use, the things they’re passionate about, their little quirks, their unique story.
Now think about your significant other, or your best friend. Think about all the things that make them who they are, and how you became so drawn to that particular person above everyone else.
There’s just something about them, right? It’s hard to explain but they’re one of a kind, and you just jive on this deeper level. Because of all their unique characteristics, they couldn’t easily be replaced by someone else.
You see where I’m going with this, right?
Your business’s brand is how people perceive your business based on the same factors. You want them to feel like they just met the love of their life and that there’s no one else they’d rather work with.
Saying that your logo and color palette is your brand is like saying that the sole reason you love your best friend is because of their hairdo. Sure, you like their hair and maybe it’s something that you noticed about them from the get go, but that’s obviously not it!
Humans are judgy lowlifes and appearances do matter though
As you’ve probably learned through the school of life, appearances do matter though. Humans are essentially a bunch of judgy lowlifes. Someone’s appearance and how they dress absolutely does shape our perception of them. Before we speak to them, it’s the only information we have about them and in a split second, we’ve already made unconscious assumptions about what type of person they are.
The fact is, you may be completely wrong about them. But due to the unconscious assumptions you’ve made based on their clothing and grooming choices, you may never speak to them and find out what they’re actually all about.
If they look unkempt with outdated, poorly fitted clothes that don’t match, what impression are they giving off? What snap judgments are people going to make about them?
In other words, if your visual brand – ie. your logo, colors, fonts, and graphics – look low quality, people are going to make a snap judgment that your service is low quality.
Since we all know you’re the best at what you do, that’s a problem! If they just dug a little deeper they may find that you really are a match made in heaven, but too late… you’ve already lost them.
So yeah. Your business better look good. But it’s certainly not the only thing that makes clients fall in love with you.
Next article we’ll talk about the rest of the things that make up your brand, and how good branding can lead to making more and working less.
PS – also check out my How It Works page to find out how I can help you get your clients saying “I think I love you. Take my money.”